Service Director

Abby Clausen has worked in data processing and operations, sales, account management, and as an implementation consultant for 14+ years. Abby is passionate about her client relationships. Identifying each customer’s unique objectives and problem solving to achieve their desired results is what drives her as a consultant. Abby’s ability to relate to and communicate with people across industries and business units, in combination with her technical expertise, ensures that customers get holistic guidance throughout the implementation of their SAP SuccessFactors solution.

As a Service Director at 3D Results, Abby focuses on the implementation of Recruiting, Recruiting Marketing, and Onboarding solutions. She guides clients through our Process on Purpose® methodology in order to streamline business processes, optimize configuration, and ensure end user acceptance.

Prior to joining 3D Results, Abby was an implementation consultant at API Healthcare (a GE company), a role in which she established client relationships with C-suite, management, and project teams; developed project designs based on customers’ business requirements and objectives; balanced multiple implementations simultaneously; provided ongoing strategic support for clients; and developed training for healthcare leaders and staff. As a Senior Consultant at Verifications, Inc., (VI), an SAP SuccessFactors third-party vendor that provided pre-employment technology and services, Abby improved and documented processes, built a project charter, and increased customer satisfaction. She managed ATS and HRIS integrations for client implementations and provided strategic services to customers not only across the United States, but also internationally. Prior to that, Abby served as an Account Manager for LodgeNet Healthcare and in addition to managing, retaining, and producing positive revenue growth for more than twenty hospitals, she was responsible for improving business processes internally. Abby began her career at Wells Fargo where she held various titles over four years, and it was there that she first started maintaining customer accounts. Having been responsible for process improvement, budgets, and sales, Abby is acutely aware of how important it is that technology serves larger business goals, and she is committed to helping her clients achieve their objectives.

Results

Abby has worked on 15+ SAP SuccessFactors implementations. Abby has experience in Energy, Financial Services, Grocery, Health Care, Hospitality, and Technology.