Service Director

Kay Polenz has over 20 years of experience in Human Resources leadership committed to multiple facets of learning, talent management, and organizational effectiveness. Kay utilizes a diagnostic and intervention methodology that has guided clients through their challenges and to the optimization of their SuccessFactors implementation, including several engagements with Fortune 50 companies.

As a Service Director with 3D Results, Kay works at a strategic capacity with the organization, focusing on our Change Management practice. Kay’s unmatchable strength as a strategic implementation partner is her thorough and tactical approach to problem solving. Kay firmly believes in diagnostic measures ensuring clients prepare a sound solution based on the root cause of each unique organizational question.

Prior to 3D Results, Kay spent 11 years with Follett Corporation as Director of Talent Management and Director of Training and Organizational Development with Educational Services division. During this time, Kay was responsible for the design, development, and implementation of all Talent Management Strategy and business initiatives. These activities included designing a corporate university, deploying employee recognition programs, extensive succession planning, optimizing recruiting, and implementing SuccessFactors within her own business unit. Kay held the position of Manager of Training & Development with Clark Refining & Marketing, and also spent five years in diverse on-the-ground roles such as District Sales Manager and Operations Specialist roles with Mrs. Fields Cookies and International Dairy Queen.

Kay has an M.S. in Adult Education and is a PhD in Training and Performance Improvement. Kay has an impressive list of professional certifications: Hogan Assessments (Hogan Personality Inventory and Motives, Values, Preferences Inventory), CDR Assessment Group (CDR Leadership Assessment Suite), Myers-Briggs Type Indicator (Qualified Administrator), Institute for Personality and Ability Testing (IPAT; 16PF Personality Assessment), Lominger International (Leadership, Choices, Learning and Performance Management Architects and Voices, 360 Multi-Rater Feedback), Advanced Practical Thinking Techniques (de Bono’s Six Thinking Hats), Career Systems International (Workpower and Workpower Plus), Franklin Quest (Time Management).