Having the right level of SAP SuccessFactors administrative support is critical to the ongoing success of your system. Finding the right person ‑ with SAP SuccessFactors system expertise and knowledge of your unique business processes and configuration ‑ can be nearly impossible. If you’re lucky enough to have a knowledgeable SAP SuccessFactors administrator, you may still struggle with keeping pace with system upgrades, maintaining documentation, and training new users. Even more worrisome is what happens when your in-house expert takes a vacation, or worse, leaves the organization?
At 3D Results, we have experienced professionals with deep technical knowledge who can fulfill your SAP SuccessFactors administrative support needs. Our team will proactively develop an in-depth understanding of your critical human capital management initiatives, culture, and business objectives, and use this knowledge to administer your system and enhance its operation.
SAP SuccessFactors Administrative Support from 3D Results
There are numerous challenges when it comes to the system administrator function, such as:
- Finding the right person can be difficult – few people will have both the technical and functional skills needed for effective system administration
- There is a significant learning curve in both the SAP SuccessFactors system and your organization’s unique business processes and system configurations
- You will need a back-up resource when your administrator takes time off
- System upgrades occur quarterly and can require additional training
- System admins have often seen only one system – their own – and have little exposure to best practices
- Turnover can be crippling – what do you do when your admin leaves?
As your SAP SuccessFactors partner, we can support you in every area of system administration. We focus on operational excellence and can include any of the following services:
- Regularly scheduled meetings to review open cases, important issues and top priorities
- Provide guidance to ensure the system is ready to meet your business needs
- Coordinate data integrations with your HRIS technical team to understand which data is needed to support processes prior to launch
- Develop documentation, including standard operating procedures and checklists for established administrative processes
- Review quarterly release information to take advantage of new functionality and test where appropriate
- Provide backup support for time off, training and testing
When you engage 3D Results, you also have access to our entire team of SAP SuccessFactors experts when technical escalation is necessary. We get you the answers you need, when you need them. Whether you need a few hours now and then for support for existing administrators or you need full time resources to manage your SAP SuccessFactors system, 3D Results can fill your administrative support needs.